We provide complimentary support for 14 days for each purchased plugin in the form of an online ticketing system. Our support team will assist with plugin installation, general questions and technical errors. We do not provide bug-fix support for our plugins if they are modified or your modifications in other parts of your site cause these errors.
As soon as 14 days expires, you need to purchase our Paid Support($10/mo) or subscribe to Standard OR Premium plans.
We don’t provide support service if you’re using illegal(nulled) version of SocialEngine or if you didn’t provide SocialEngine Admin panel (Superadmin), FTP login details to your site.
We provide customization services for SocialEngine. The hourly rate is 25$ per hour. The customer pays for customization in advance, once invoice is created.
We reserve the right to accept or reject the customization.
– We don’t provide update service for the modified plugins. If you need to update the customized plugins, the time which is spent for work will be evaluated by our developers according to our rate – $25 per hour.
– We do not store the code of customizations we made, you need to save a backup of your customization yourself.
We provide refund only if all the following requirements are met:
– refund is requested within 24 hours after purchase
– if your site meets the plugin requirements and essential features of the plugin will not work on your site
– we cannot fix the plugin errors using given ftp, database and admin access credentials
– errors are not caused by your modifications of the plugin or any part of SocialEngine and other plugins
We don’t provide refund for the purchased hours packages if they are:
– purchased more than 24 hours ago
– partly used
Refusal of service and business relations
Hire-Experts will terminate all support and business relations in instances of plugin piracy. This includes, but is not limited to “cracked”, “nulled”, or otherwise unlicensed versions of our plugins
We value our customers and happy to provide discounts, please check available discount here – Discounts.
Please support our work and efforts by spreading words about our plugins on SocialEngine.com. Your support is important for us, it allows us to work new updates for existing plugins and develop new awesome plugins.
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