We provide refund only if all the following requirements are met:
– refund is requested within 72 hours after purchase
– if your site meets the plugin requirements and essential features of the plugin will not work on your site
– we cannot fix the plugin errors using given ftp, database and admin access credentials
– errors are not caused by your modifications of the plugin or any part of SocialEngine and other plugins

We don’t provide refund for the purchased hours packages if they are:
– purchased more than 72 hours ago
– partly used